The Imps are seeking a retail & ticket executive to join the team at the LNER Stadium.
Location: LNER Stadium, Lincoln, LN5 8LD
Hours: Minimum 16 hours per week, plus home matchdays (essential)
Application Deadline: ASAP
Are you passionate about providing exceptional customer service?
Join Lincoln City Football Club as a retail & ticket executive, where you will play a key role in supporting fans and customers while being part of the exciting world of football.
Key responsibilities:
- Deliver top-notch service to fans and customers across various communication channels (phone, email, in-person).
- Process ticket bookings, retail purchases, memberships, and fan queries.
- Support marketing initiatives through accurate data input and fan engagement.
- Handle general administrative duties, including managing phone calls, sorting mail, and logging visitors.
- Be a proactive team player on matchdays, ensuring fans have an unforgettable experience.
What we’re looking for:
Essential skills & attributes:
- Competent with Microsoft Office (Word, Outlook, Excel) and confident in using computer and telephone systems.
- Strong communication skills, both written and verbal, with a confident and pleasant telephone manner.
- Detail-oriented with excellent time management and organisational abilities.
- A quick learner who thrives both in a team and independently, with a flexible and professional attitude.
Experience:
- Proven track record in customer service, including handling inbound and outbound calls.
Desirable skills & experience:
- Sales and cash-handling experience, ideally in a retail setting.
- Familiarity with GDPR and data protection principles.
- Understanding of the sports or entertainment industry is a bonus!
Qualifications:
- GCSE qualifications in maths and English are essential.
Why join us?
Lincoln City Football Club offers a collaborative and dynamic environment where every role contributes to our success on and off the pitch. You’ll have the opportunity to develop your skills and be part of an organisation passionate about football and the community.
Click HERE to view the job description. Send your CV and cover letter to recruitment@theredimps.com.
Closing date: As soon as possible