City supporters who have renewed their gold membership ahead of the 23/24 season can now request a seat swap.
Whether you’re looking to sit with a friend or move to a more preferable location, the seat swap request window is now open.
The process to do so is done via email in the first instance to seatswap@theredimps.com and these will be dealt with on a first come, first served basis.
The email should include the supporters full name, supporter number, current seat details, the swap request and a contact phone number.
Gold membership holders from the 22/23 campaign will have until Friday 30 June to renew their seat before they are released. If you have not renewed by this time, then there is no guarantee your seat will be available for the 23/24 campaign. Details on how to renew can be found HERE.
Seat swap requests will be processed on a first come, first served basis from the emails received. A member of the ticket office team will contact you to confirm if the seat swap request can be done or if not then they will talk through the best options available to you. This will be done on an outbound basis only to ensure the priority is given as described above, therefore we cannot move seats for people in person or through inbound calls during this period.
New Gold Members
At the completion of the seat swap window, supporters who have purchased a new gold membership for the 23/24 season in the holding area will be contacted in the order of date of purchase to enable the club to allocate their preferred seat or discuss options. Again, this will be an outbound call process only so please wait to be contacted by phone call.
The club cannot guarantee all requests however the ticket office will try their best to facilitate all supporters' needs.
We anticipate this process to take 7 to 10 days. Following completion of the seat swap window and once new gold members have been allocated a seat, the online sales process will be updated to show remaining availability at our online ticket site.
Details of how to purchase a new gold membership can be found HERE.